Troubleshooting
Reconnecting Google, missing emails, stuck scans and other fixes.
- How do I reconnect Search Console, GA4 or Google Ads?Open the project's Project settings (the cog on the Projects screen), go to the Connections tab, press Disconnect beside the Google service that...
- Why am I not getting emails from UtilitySEO?All our emails come from noreply@utilityseo.com, so first look in your spam, junk or Promotions folder and add that address to your contacts. If an...
- What do I do if my site scan is stuck or failed?A scan that has not moved for 20 minutes is stopped for you and marked "Stopped responding. Start the scan again." Start it again from New Scan: a...
- Why is there no keyword data on my Keywords page yet?Your keywords come from Google Search Console (Google's free report of how your site shows in search), so the Keywords page stays empty until...
- Why is an AI feature not working for me?There are three usual reasons: you have used this month's AI uses, your plan does not include AI (Minimum has none), or our AI providers are...
- I cannot sign in to UtilitySEO. What should I do?Most sign-in problems are a forgotten password, a sign-in code that went to spam, or signing in a different way from how you signed up. Press...
- Why did publishing to my website fail?Publishing fails for one of four reasons: your website refused our login (the password or token was changed or revoked), the account we connect...
- What do I do if it says "We could not load your workspace"?Your projects and settings are all still there: the app failed to fetch them, and it usually clears on a second go. Press the retry button on the...
- Why is the UtilitySEO API refusing my request?Every refusal from the API has an HTTP status and a short code saying why. The usual ones are unauthorized (401: the key is missing, wrong or...
Still stuck?
Email support@utilityseo.com and a person will reply, usually within one working day. Free setup help is on every plan, trial included.