Why am I not getting emails from UtilitySEO?
On this page
All our emails come from noreply@utilityseo.com, so first look in your spam, junk or Promotions folder and add that address to your contacts. If an optional email such as the weekly report or an alert is missing, check it is switched on and not paused in Settings, then Notifications. Sign-in codes, password resets and billing emails are always sent.
Work through these checks
- Search your mailbox for noreply@utilityseo.com. Check spam or junk, and in Gmail the Promotions and Updates tabs as well.
- Mark it as not spam and add noreply@utilityseo.com to your contacts. This teaches your mailbox to deliver future emails to your inbox.
- Check the address on your account. Open Settings, then Account: the email shown at the top is where everything goes.
- Check your choices. Open Settings, then Notifications. Make sure Pause all notifications is off and the email you expect is switched on. For an email about a project, press Choose projects and check that project is ticked. See choose your emails.
- Check whether you unsubscribed. The unsubscribe link in an email turns that kind of email off. Switch it back on in Settings, then Notifications.
- Ask your IT team about company mail filters. Work mailboxes often hold or block automated email. Ask them to allow email from noreply@utilityseo.com and the utilityseo.com domain.
- Check the email has something to say. Many emails only go out when something happens or once there is data: see the table below.
- For a sign-in code, wait a minute, then press Resend code. Codes expire after 15 minutes, so use the newest one.
Which emails you control
| Can be switched off or paused | Always sent |
|---|---|
| Weekly report, Keyword rundown, Monthly performance summary | Sign-in codes |
| Ranking movement alerts, Big ranking drops, AI citation changes | Password resets |
| Google connection stopped | Changes to your email address |
| Scan finished, AI visibility check finished, SEO plan check-in | Team invitations |
| Referral rewards, Tips and follow-ups | Receipts, payment problems and billing; trial and subscription notices |
Most switchable emails start off. Only Google connection stopped, SEO plan check-in, Referral rewards and Tips and follow-ups are on for a new account.
When an email is not due yet
- Weekly report: the first one comes after the project has been connected to Search Console for a full week, then every Monday morning.
- Alerts: only when a keyword actually moves or drops by the amount you chose.
- Scan finished: only when a scan you started finishes.
- AI visibility check finished: after the weekly check, which needs AI visibility tracking switched on.
Questions people ask
I paused emails. Will I miss important alerts?
Alerts still show in the bell inside the app while you are paused, so you can catch up there.
My client says the weekly report stopped. Why?
They may have used the unsubscribe link in their copy, or been removed from the project's recipients. Check the list on Growth, then Reports. See weekly reports and client links.