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Account, team and security

I have been invited to a UtilitySEO team. How do I get in?

Updated 2 min read

On this page

Open the invitation email from UtilitySEO. If you are new to UtilitySEO, press Choose your password, set a password and sign in. If you already have an account, just sign in as usual: the workspace you were invited to appears beside your own, and you switch between them with Back to workspaces.

If you are new to UtilitySEO

  1. Find the email from noreply@utilityseo.com inviting you to the team. Check spam or junk if it is not in your inbox.
  2. Press Choose your password. The link works once and lasts 7 days.
  3. Choose a password of at least 8 characters.
  4. Sign in at https://app.utilityseo.com with your email address and the new password.
  5. Enter the 6-digit code we email you. See sign-in codes and Remember me.

If the link has run out, go to the sign-in page, press Forgot password? and enter the same email address. The reset link sets your password in the same way.

If you already have an account

Nothing to set up. Sign in with your usual details. You now have access to two workspaces: your own and the one you were invited to.

  • Press Back to workspaces to move between them.
  • Inside the team's workspace you see only the projects the owner gave you.

What you can do

That depends on the role the owner chose for you:

  • Full Access: work on the projects, publish posts and apply changes to the website.
  • View Only: read everything, change nothing.
  • Billing: see every project; change nothing in them.

See team roles explained. If you need more access, ask the workspace owner to change your role.

Your own settings

Your emails, password and language are your own, whichever workspace you are in. Choose your emails in Settings, then Notifications: the owner's choices do not apply to you. See choose your emails.

Questions people ask

The owner says I am still "Pending". Why?

The team list shows Pending until the invitation has been accepted and Active after. Sign in once with the invited email address. If it still says Pending, ask the owner to check the address they typed.

Do I need to pay for my own plan?

No. You work on the workspace owner's plan while you are in their workspace.

I was removed from the team. Is my own account affected?

No. You lose access to that workspace's projects straight away, but your own account and any projects you own carry on.

Can I leave a team myself?

Ask the workspace owner to remove you on their Team tab.

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Still stuck?

Email support@utilityseo.com and a person will reply, usually within one working day. Free setup help is on every plan, trial included.